GENERAL TERMS & CONDITIONS
1.0
OVERVIEW
1.1
This website is operated by the owners of In Doi (“Laith El Essi” and “Tahrid Alina Al Smairat”). Throughout the site, the terms “we”, “us”, “our” and “seller” refer to the owners of In Doi. We offer this website, including all information, tools and services available from this site to you, the “user”, “client”, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1.2
By visiting our site and/or placing an order and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
1.3
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website, place orders or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
1.4
Any new features and/or tools which are added to the current website shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
2.0
GENERAL CONDITIONS
2.1
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
2.2
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
2.3
You must not transmit any worms or viruses or any code of a destructive nature.
2.4
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2.5
We reserve the right to refuse service to anyone for any reason at any time.
2.6
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3.0
PRODUCTS AND/OR SERVICES
3.1
We have made every effort to display as accurately as possible the colors and images of our products that appear at the website. We cannot guarantee that your mobile and/or computer monitor's display of any color will be accurate.
3.2
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
4.0
ORDERS AND ORDER PROCESS
4.1
If you wish to purchase items from us, you need to submit an order to us in WRITING, (for example via email or Whatsapp). Once we receive the order, we will then send you in writing a legally binding offer of contract in the form of a confirmation request with regards to the goods and/or services contained in the order.
4.2
You accept the offer by confirming the order, we cannot start processing your order if we have not received your WRITTEN CONFIRMATION of the order.
4.3
You may accept the offer by confirming the order within FIVE days of receiving the confirmation request from us. The period for confirming the order shall start on the day after we send you the confirmation request and ends on expiry of the fifth calendar day following the sending of the confirmation request.
4.4
If the order is above JD 250.00, a down payment of 50% is required along with the confirmation, for us to start processing your order.
4.5
The order processing and contacting takes place in writing via e-mail and/or messages. It is your responsibility to ensure that the e-mail address and phone number you provide for the order is accurate, complete and current at all times, so that e-mails and messages sent by us or by third parties commissioned by us can be received at this address and/or phone number. Particularly, it is your responsibility, if SPAM filters are used, to ensure that all e-mails sent by us or by third parties commissioned by us with the order processing can be delivered.
The contract shall be concluded at the time when you pay the goods that are delivered to you.
4.6
4.7
You agree to provide current, complete and accurate contact information for all orders sent to us. You agree to promptly update your information, including your email address and telephone number so that we can complete your transactions and contact you as needed.
4.8
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors.
4.9
You may not use a false e-mail address or contact information, pretend to be someone other than yourself, or otherwise mislead us when placing an order. You are solely responsible for any orders you make and their accuracy.
5.0
PRICES AND PAYMENT CONDITIONS
5.1
Unless otherwise provided in our products’ descriptions, all prices indicated on the website are Net prices (excluding any applicable taxes or customs). Any possible additional delivery and dispatch costs are specified separately in the respective product description.
5.2
We currently accept only cash payments upon delivery. For orders above JD 250.00 a down payment of 50% is required. Where down payment is required, it shall be due upon confirmation of the order in order for the contract to become binding.
6.0
SHIPMENT AND DELIVERY
6.1
Goods are generally delivered on dispatch route and to the delivery address indicated and confirmed by you in your order confirmation unless agreed otherwise.
6.2
Should the assigned transport company return the goods to us because delivery to you was not possible, you bear the costs for the unsuccessful dispatch. We shall notify you for a reasonable time in advance about the delivery.
6.3
If direct collection by you is arranged, we shall inform you via e-mail or message when the order is ready for pick-up. With receipt of this e-mail or message, you may pick up the order upon consultation with us. Shipping costs will not be charged in this case.
6.4
The risk of accidental destruction and accidental deterioration of the sold goods shall in principle be transferred to you upon delivery of the goods to you or to an authorized recipient.
6.5
By signing the delivery receipt form you declare that you received the goods in good condition with no defects or damages waiving your right to claim defects or damages upon delivery.
6.6
If you notice defects or damages upon delivery, you must follow the steps in point 9.4 below in order to initiate the repair/exchange/refund process for manufacturing defects and/or damages upon delivery.
6.7
If your delivery has missing items despite being on the order, we will do our best to expedite resolution of such matters, but we need to obtain all proper documentation before shipping additional items. Kindly contact us immediately in WRITING with your order reference number and the missing items.
7.0
RESERVATION OF PROPRIETARY RIGHTS
7.1
We retain the title of ownership to the delivered goods until the purchase price owed has been paid in full.
8.0
CANCELLATIONS AND CHANGES AND RETURNS
8.1
You can make any changes or cancellation before submitting the ORDER CONFIRMATION.
8.2
As the goods are made to order, cancellations, changes, and returns are NOT PERMITTED AFTER THE ORDER CONFIRMATION except in the case of manufacturing defects and damaged goods upon delivery. You must follow the steps in point 9.4 below in order to initiate repair/exchange/refund process for manufacturing defects and/or damages upon delivery.
9.0
REPAIR/EXCHANGE/REFUND PROCESS FOR MANUFACTURING DEFECTS AND/OR DAMAGES UPON DELIVERY
9.1
All sales are final. We only accept exchange or refund for items that are damaged due to our error (manufacturing or delivery errors). Any item damaged or missing parts for reasons not due to our error do not apply.
9.2
We take great pride in the quality and craftsmanship of our products. Attention to detail in design, materials and construction is always at the forefront. We encourage you to inspect the item upon receipt and immediately report any defects/damages due to manufacturing or delivery errors by following the steps outlined in point 9.4 in order to be eligible for a refund or repair/exchange.
9.3
By accepting and signing the delivery confirmation form you declare that you received the goods in good condition with no defects or damages waiving your right to claim refund or exchange.
9.4
If you notice defects or damages upon delivery, You must take the following steps in order to be eligible for a refund or exchange:
9.4.1
Decline the delivery of the damaged item. DO NOT REFUSE THE ENTIRE DELIVERY. You may refuse only the specific item(s) that is damaged.
9.4.2
Sign the delivery receipt form with the note “damaged” next to that specific item, and describe the specific damage.
9.4.3
Take pictures to provide proof of damage before you send it back with the driver.
9.4.4
Contact us immediately with the claim, to alert us of the damaged item. Include pictures of the defect/damage along with the order confirmation number.
Otherwise, if the client does not follow the above mentioned steps; the goods cannot be repaired/exchanged/refunded.
9.5
If you received damaged good and followed the steps in point 9.4 you are eligible for either:
9.5.1
Repair/Exchange:
9.5.1.1
We will repair or replace the defective or damaged area. If that is not possible, we will arrange an exchange. We reserve the right to determine the best course of action.
9.5.1.2
If exchange is deemed necessary it has to be for the same item, time needs to be allocated for manufacturing.
9.5.1.3
We will do our best to speed up the process of repair/exchange as much as possible, however in order to maintain the quality of the production the delivery can take anywhere between 1-2 weeks. Delivery time will be estimated and communicated to the client once known.
9.5.2
Refund: you may cancel the order and not be charged for the damaged goods, any down payment that has been placed regarding the canceled item will be refunded.
9.6
We will cover the cost of delivery for repair/exchange items.
9.7
All other items (not damaged) in the same order cannot be returned, or canceled and must be paid in full upon delivery.
9.8
Gift cards are non-refundable.
10.0
CONTENT, PRODUCT AVAILABILITY AND PRICES - DISCLAIMER
10.1
We strive, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, and other unintentional errors on our site. We reserve the right not to be held liable for these errors or changes and neither us, nor any employee or representative can be held liable for damages arising from the use of this website or the products and services sold here.
10.2
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
10.3
We reserve the right to modify the contents of this site at any time without notice, at our sole discretion.
10.4
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
10.5
We reserve the right to discontinue any product at any time without notice, at our sole discretion.
10.6
We reserve the right at any time to discontinue the Service (or any part or content thereof) without notice at any time.
10.7
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
10.8
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
10.9
You agree that it is your responsibility to monitor changes to our site.
11.0
WARRANTEE
11.1
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
11.2
We do not warrant that the website is free of viruses or other harmful components.
12.0
OPTIONAL TOOLS AND THIRD PARTY LINKS
12.1
We may provide you with access to third-party tools or links over which we neither monitor nor have any control nor input.
12.2
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
12.3
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
12.4
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.
12.5
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
12.6
12.7
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
13.0
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
13.1
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
13.2
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
13.3
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
14.0
PRIVACY TERMS
14.1
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
14.2
Your submission of personal information through our service is governed by our Privacy Policy. Click here to view our Privacy Policy.
15.0
INTELLECTUAL PROPERTY RIGHTS
15.1
All product designs, product names and content of this website are our exclusive intellectual property. You may not reproduce, transfer, assign, distribute or store any product designs, product names and contents from this website, in all or in part and in any form, without our written consent. You may browse this Website and print extracts of its pages for your personal use only. Redistribution of any content is not allowed unless permitted in writing by us.
16.0
PROHIBITED USES
16.1
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content:
a)
for any unlawful purpose;
to solicit others to perform or participate in any unlawful acts;
b)
to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
c)
d)
to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
e)
f)
to submit false or misleading information;
g)
to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
to collect or track the personal information of others;
h)
to spam, phish, pharm, pretext, spider, crawl, or scrape;
i)
for any obscene or immoral purpose;
j)
k)
to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
17.0
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
17.1
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
17.2
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
17.3
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
17.4
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
17.5
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages or any damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising out of or in connection with your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
18.0
INDEMNIFICATION
18.1
You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
19.0
SEVERABILITY
19.1
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
20.0
TERMINATION
20.1
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
20.2
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site and you will remain liable for all amounts due up to and including the date of termination.
20.3
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
21.0
ENTIRE AGREEMENT
21.1
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
21.2
These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions)
21.3
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party
22.0
GOVERNING LAW
22.1
These Terms and Conditions, and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan.
23.0
CHANGES TO TERMS AND CONDITIONS
23.1
You can review the most current version of the Terms and Conditions at any time at this page.
23.2
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
24.0
CONTACT INFORMATION
24.1
Questions about the Terms and Conditions should be sent to us at info@in-doi.com.